Certified Tester Expert Level Test Management (CTEL-TM)
Overview
The ISTQB® CTEL-TM syllabus considers the skills needed for the Test Manager to manage third party relationships including contractual, communication, integration, and verification of quality aspects. It covers the ability to create, build, and maintain relationships with other managers and other teams, as well as project management skills, including project risk management, and organizing and moderating effective retrospective meetings. Reporting and interpreting test results by evaluation of exit criteria is elaborated upon, and metrics are described which play a crucial role in the management of the test process. Release considerations for the Test Manager are also highlighted.The CTEL-TM has been aligned to the new methodologies and existing ISTQB® Syllabi such as Foundation, Advanced and Specialist.
Audience
The Expert Level certification is aimed at those who have already achieved an advanced point in their careers in software testing and wish to develop further their expertise in a specific area.
To obtain Expert Level certification, candidates must have:
- the Certified Tester Foundation Level (CTFL) certificate
- the Advanced Level Test Manager (CTAL-TM) certificate
- passed the Expert Level Exam
- It should be at least 5 years of practical testing experience and at least 2 years of industry experience in the specific Expert Level topic
Content
ISTQB® Certified Tester Expert Level – Test Management (CTEL-TM)
Test Policies, Test Strategies and Test Objectives
Organizational Quality Goals and Test Policy
Organizational-level Test Strategies and Practices
Aligning the Test Policy with the Test Strategy within the Organization
Managing the Test Team
Building the Test Team
Developing the Test Team
Leading the Test Team
Managing Across the Organization
Advocating for the Test Team
Placement of the Test Team
Building Strategic Relationships
Stakeholder Communication
Integrating Tools Across the Organization
Managing External Relationships
Types of External Relationships
Contractual Issues
Communication Strategies for Third Parties
Integrating from External Sources
Merging Third-Party Test Strategies
Verifying Third-Party Quality
Project Management Essentials
Test Estimation and Defect Prediction
Project Risk Management
Change Management
Test Management Considerations for Project Types
Test Monitoring and Test Control
Metrics and Measurement
Test Reporting
Interpreting the Test Results
Evaluating Effectiveness, Efficiency and Satisfaction and Improving Test Policy
Effectiveness, Efficiency and Satisfaction Metrics for the Test Process
Effectiveness, Efficiency and Satisfaction Metrics for the Test Policy
Test Policy Improvement
Ethical Considerations
Ethical Principles in Test Management
Identifying and Addressing Ethical Issues
Exam Structure
- No. of Questions: 61
- Passing Score: 29
- Total Points: 93
- Exam Length (mins): 120 (+25% Non-Native Language)
Business Outcomes
Individuals who hold the ISTQB® Certified Tester Expert Level Test Management certification should be able to accomplish the following business outcomes:
- On organizational/strategic level, promote and position testing for the production of quality software.
- Define, implement, evaluate, and improve the test policy and test strategy suitable for the business objectives and ensure commitments within the organization.
- Align test management with other roles or management areas across the organization and outside the organization.
- Lead the test management within an organization, project or program to identify and manage critical success factors and risks with management commitment at strategic level.
- Understand and manage the human themes associated with test-project management and implement necessary changes.
- Set up a metrics tracking and test reporting for test monitoring and test control, interpreting the test results, making business decisions, and communicating to internal and external stakeholders.
- Assess the current test maturity, implement improvements, and manage the introduction of change.
- Adapt test management to address different software development lifecycle models or project types.
- Maximize productivity by selecting the appropriate mix of personnel considering skill levels, staffing options, location of resources and management structure.
- Introduce innovations to test management within organization, which among others include roles, skills, test techniques, technologies, tools and organizational structure.
